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Our Services

Home and Community Care (HACC)

Do you need time out from your caring role?

Home and Community Care might be the answer, and IMPACT can offer you the care you need.

IMPACT understands that every situation is unique and would like to offer you some time out from your caring duties. Our in-home respite assistance will be undertaken by a qualified and respectful support worker.

HACC assistance is available to you in the Bundaberg region. If you are caring for someone due to frailty or disability, and they are over 65 years old (50 if Indigenous), our HACC respite services can assist you. In-home respite supervision will focus on activities such as:

  • Talking
  • Looking at books and reading
  • Going for a walk
  • Supervising a client with light gardening or cooking tasks
  • Social activities such as playing cards, listening to music and board games

There is a very minimal cost to you associated with the care you receive. However, no person will be denied an HACC service by IMPACT because they cannot pay. For more information or HACC respite eligibility, please contact us.

Alternatively, if you know someone in the Bundaberg region who lives alone or in an aged care facility who doesn’t have family or friends living close by, and would benefit from a regular visitor, please take a look at our volunteer friendship program, the Community Visitors Scheme.

Frequently Asked Questions

Click to read the FAQs

  • How much does it cost?
    We are flexible, but the cost is always kept to a minimum and only what the client can afford.
  • How long can the respite be each time?
    You will generally be eligible for up to 2 hours a fortnight, but we will work with you so you get the most beneficial support.
  • Can the worker do some jobs while they are here?
    Yes, you can leave a list of what you need done and the worker can do what time allows, e.g. peel veggies and fold washing.
  • Can I bank my hours?
    Yes, for example if you have an outing in four weeks you can save up your hours to attend.
  • Will the visitors be qualified?
    Yes, they are appropriately trained, having completed their Certificate III in Aged Care, Home & Community Care or Disability.


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