Latest Stories & Articles Stories from IMPACT Happy graduate Rachel rates IMPACT 10/10 Graduate Rachel Johnson thanks IMPACT Community Services trainer turned mentor for her "invaluable knowledge and experience" in delivering Certificate III in Individual Support course 27/08/2020 It's no secret IMPACT Community Services employs some of the best trainers in Bundaberg, and one appreciative graduate has sung the praises of our Certificate III in Individual Support trainer Vicki Lyons. Rachel Johnson recently completed our Home and Community training course and said she had an amazing experience with IMPACT. "Scale rating is 10 in all areas!" Rachel wrote in her gleaming review. "The virtual course delivery online was a great option, allowing me to study from home and still look after my family." Learn more about the Cert III in Individual Support (Home and Community) Rachel said engaging via the Microsoft Teams platform had been a very positive experience. "We were instructed on how to use it and it was great to be able to interact with our trainer and fellow students," she said. "It was no different to a standard classroom setting. The course content was great and (provided) a wealth of information." She said trainer Vicki Lyons has been beyond excellent in the delivery of the course. "She is a great educator and goes above and beyond in her course delivery and support," Rachel said. "She has become more of a mentor and I cannot thank her enough for her invaluable knowledge and experience. She has been a wonderful support from beginning to end." Train with IMPACT Rachel said anybody seeking to continue their education should complete their training through IMPACT. "I would highly recommend using IMPACT Training and will definitely refer anyone looking to upgrade skills or change careers," she said. "Regardless of your background, level of education, your computer abilities or learning skills, IMPACT can help people to improve their lives." Our CHC33015 Certificate III in Individual Support courses (Ageing, Disability and Home & Community) are taking enrolments now and will begin in September. Register your interest here today or phone IMPACT Community Services on 4153 4233. RTO code 0115.