IMPACT Community Services has revitalised its NDIS services in Kingaroy with a new office and new staff.

The team have just moved into a new office in the Lady Bjelke-Petersen Hospital building and Team Leader Nicole George has a brand new support worker, Luke Arnold.

Just like IMPACT's other branches, the Kingaroy office will be operating the National Psycho-social Support program and determining eligibility for NDIS.

Read more about IMPACT's psychosocial services

The office will be managed by Mental Health Support Manager Jannene Thorn from Bundaberg, who will hook up with the team remotely, which has become the new normal for a lot of people during the COVID-19 pandemic.

But the team will still deliver face-to-face support.

New recruit Luke had been in his role for just a few days when he was sidelined by a sore throat, ringing alarm bells for a COVID-19 test.

With an extensive background as a registered nurse, this was a disappointing setback for Luke who was eager to get started in his new career after recently entering fatherhood.

“The RN hours were getting a bit too much now that there is a new baby in the house,” he said.

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Luke will be advising clients on the various services and packages they can link to, to improve their lives. And he has a particular insight into the plight of some of his charges as he has a lived experience of a mental health issue.

“To be able to help someone along on their mental health journey is great,” he said.

“I'm still new to it but Nicole has been showing me the ropes.”

Because of his experience with mental health issues, Luke felt that the job ticked all the boxes, and really resonated with him.

“It's early days but I really like what I'm doing.”