With a background in marketing and disability services, as well as formerly being a carer, it’s safe to say Scott Torcetti is well and truly qualified for his new role as Disabilities Manager at IMPACT Community Services.

Scott grew up having a brother with spina bifida and mental deficits which allows him to connect with NDIS participants with a lived understanding of the challenges they face.

“The family shared the caring load,” Scott said, “but he was my older brother so he was closest to me. I've been doing it all my life.”

There are many IMPACT support workers who have first-hand experience of someone living with a disability or mental health issue and, like them, Scott has a special insight into their challenges and needs.

“I really look for the best client outcome that I can get because I know what it's like,” Scott said.

See what NDIS services are available at IMPACT

Scott has worked in the disability support industry for 20 years. He has engaged in various roles at companies in Bundaberg and Cairns and his former employment history has allowed him to hit the ground running at IMPACT.

“It's good to come with that front-line experience so you know what the staff are going through and what they face,” he said.

After his brother passed, Scott left the industry and became a carpenter, but he couldn't stay away from his core passion for helping people for too long. He then became a youth worker in a Youth and Combined Community Action program, and then became CEO and manager of Dalby Community Centre.

Scott has also completed a bachelor's degree in business marketing and operated his own marketing company, bringing a depth of knowledge to the strategic business aspects of enhancing IMPACT's reach in the NDIS sector.

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Before beginning with IMPACT Scott said he was surprised to learn of the wide reach of programs the organisation delivered.

“Everyone's been really great, so supportive,” he said.

It seems Scott has found the perfect fit. To find out more about IMPACT's NDIS services, click here