Mental Health

Through our Mental Health programs and services throughout Bundaberg, Central Queensland, Wide Bay Burnett and the Discovery coast, we help individuals and families build resilience and reconnect with their community for an improved quality of life. Everybody's journey is different and we do not judge. At IMPACT Community Services, we offer an excitingly diverse framework of wrap-around support services, not a quick fix.

We'd love to hear your story."

Our staff at IMPACT Community Services understand and genuinely care about the mental health of our clients. We take a multi-faceted approach to supporting people with mental health conditions, and we can talk to carers if required. Everyone experiences mental health differently, so our support focuses on each person's individual experience, their strengths and what is needed for a better recovery.

How’s Your Head Today? visit Head To Health to find digital mental health resources!

What Mental Health Support does IMPACT provide in your area?

Stream 1: All ages - low intensity mental health service
Stream 2: Ages 12-25 - Child and Youth Enhanced Primary Mental Health (CYCC)
Stream 3: All ages - Psychological Services for under serviced and hard to reach groups
Stream 4: All Ages - Clinical care coordination model which helps clients access a range of different services that supports their recovery

Bundaberg	North Burnett	South Burnett	Discovery Coast

Streams 1,2 & 3 Continuity of Support Peer Support services	Streams 1,2 & 3 Continuity of Support Peer Support services	Continuity of Support NPSM	Streams 1,2,3 & 4 Continuity of Support Peer Support services

View all our support programs

Child & Youth program

The Child and Youth Enhanced Primary Mental Health Program (CYCC) at IMPACT Community Services specialises in helping children and young people aged between 12-25 years of age who are suffering from mental illness in the Central Queensland, Wide Bay, Sunshine Coast PHN areas of Bundaberg, Agnes Water and North Burnett. Read more

Peer Support services Program

IMPACT Community Service's Group Based Peer Recovery Support Program is for those aged 18 years and over experiencing a severe mental health illness (either episodic or persistent) and who have had contact with mental health services within the past three months. Access to the group is prioritised for people who are not NDIS eligible. Read more

National Psychosocial Support Measure

Psychosocial support services help people with severe mental illness to build skills to manage their mental illnesses, improve their relationships with family and others, and increase social and economic participation. Read more

Continuity of Support

Continuity of Support will provide support for clients who have previously accessed services under Partners in Recovery (PIR), Support for Day to Day Living in the Community (D2DL) and Personal Helpers and Mentors (PHaMs) as at 30 June 2019 who are ineligible to receive services under the National Disability Insurance Scheme (NDIS). Read more

Family Mental Health Support Services

FMHSS aims to improve mental health outcomes for children and young people, and their families. FMHSS provides early intervention support to assist vulnerable families with children and young people who are at risk of, or affected by, mental illness. Read more

Latest

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David Maxey-Fisher remembers turning 45 years of age and thinking to himself, 'Is this what I want to do for the rest of my life?' He was approaching his 20th anniversary with one the Big Four Banks. He was good at his job, his customers were loyal and he was financially in a strong position but he still felt like there was something missing in his professional life.
STRONGER TOGETHER: Community Hub to benefit Bundaberg

Visiting numerous service providers and community groups to provide paperwork or documentation can be difficult, especially for families who may struggle with transport, child care options or long working hours. Being a community organisation, IMPACT hears the challenges of the Bundaberg people and has been working hard to find a solution.
NDIS Support Worker

You will provide support to people with a disability to assist them to achieve their goals, increase their independence and participate in community life. The support may be one-on-one or group support, in the person's home, in public or at IMPACT's facilities.
Meet Jannene Thorn, IMPACT's Mental Health champion

Jannene Thorn knows a thing or two about lending a helping hand to those in need of support. Jannene is IMPACT Community Services' Manager of Mental Health Services and has worked at IMPACT for 10 years across at least four different programs. Jannene loves the work she does and the reputation IMPACT has in the community.

Chris finds a new career and a new lease on life

When Chris Burns was made redundant at his last job, little did he know that learning how to make coffee would help make him a better person. Chris is one of the current students at IMPACT Community Services' SIT30616 Certificate III in Hospitality course, and he's been far more grateful for the opportunities it has presented him than he realised when he first signed up.
How IMPACT nurse is coping with COVID-19 after having first baby

IMPACT community nurse shares her experience having her a baby in these COVID-19 times. Emma Krampera says the support from her "work family" has been amazing and comforting as she deals with the COVID-19 enforced restrictions.
Lesley finds her dream job

IMPACT Community Services’ new Team Leader for Positive Start parenting Lesley Allen knows she has found her dream job.
Carrying on her mother’s caring legacy through CVS

Dael Giddins has a long history of serving her community, so it was no surprise to anyone when she decided to sign up as a volunteer in IMPACT Community Services' Community Visitor Scheme. But Dael was in for a surprise when she learned that her mother was the very first IMPACT CVS volunteer in Gayndah. She signed up in 2002 and visited Gayndah's elderly residents for 10 years.
IMPACT staff help couple who lost $500

WORKERS at IMPACT Community Service’s Material Recycling Centre and Bundaberg Regional Council officers have come to the aid of a distraught retired couple who thought they’d lost $500. The money was placed in an old phone book for “safekeeping”. However, the book was later put into the recycling bin with the couple realising what had happened after their bin had been collected.
Accessibility
IMPACT's Sharmaine adjusts to new normal working from home

Sharmaine Gernhoefer has noticed a few advantages to working from home, one of which is the absence of distractions of a normal office environment. People walking in and out, phone conversations taking place at the next table and staff members talking to each other were all part of normal life for the IMPACT Community Services’ family mental health support worker. But not these days.
Initiative won TtW participant Liliana her dream job

Liliana Harris was completing a hospitality course and trying to gain employment when she became involved with IMPACT’s Transition to Work program. Liliana found the experience rather stressful and decided it was time to explore her career options and delve deeper into what she really wanted to do.
Tammy brings colour to world of volunteering

Tammy Bentley is bringing life and colour to elderly residents in IMPACT’s Community Visitors Scheme (CVS) through her talents as a colourist.
Marina shares recipe to a healthier you through COVID-19

IMPACT Community Health Service launches new health program for Discovery Coast residents during COVID-19. Engage in U will help get people moving and eating well.

Bundaberg

North Burnett

South Burnett

Discovery Coast