Get involved Careers with us IT Technical Support Lead IMPACT Community Services Limited (IMPACT) is a community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to work with individuals to enable them to realise and reach their full potential. About the role The IT Technical Support Lead is responsible for technical advice and support to staff across multiple locations, ensuring IT infrastructure is operating efficiently and effectively, supporting our team to deliver outcomes, and keeping internal systems current and up-to-date. This role also assists the IT Operations Manager to troubleshoot and resolve issues of moderate complexity, support continuous improvement and maintenance strategies, and contribute to infrastructure decisions. This is a chance to join a small and tight knit team. About the offer: Great work/life balance with a full-time role of 76 hours over a 9 day fortnight Salary packaging up to $15,900 per year Birthday bonus day off Paid 2 hours per month to donate to a worthy cause of your choice Professional development by participating in in-house and external training and development. About you: To be successful in this role you will need proven: Experience in an information technology role. Experience working with, and supporting, products within the Microsoft technology stack. Ability to analyse complex problems, identify critical issues and develop appropriate solutions. Ability to set priorities, be attentive to details, maintain confidentiality, and provide exceptional service, in a performance driven environment. Well-developed communication skills including listening, verbal and written. Current drivers' license How to apply: To find out more, view our Position Description and full list of benefits at our Get Involved - Careers with us page at impact.org.au Tell us about why you are a great match for this role in your cover letter and include your resume. Apply now on Seek Download Position Description IMPACT supports the principles and practice of workplace equity and diversity. Selection for all vacancies is made on the basis of merit. We believe that diversity in our community makes us stronger and we provide equal opportunity to all.