IMPACT Community Services Limited (IMPACT) is a community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to work with individuals to enable them to realise and reach their full potential.

About the role: 

Transition to Work is a federally funded employment services contract for young people on their journey to employment and/or education. You will provide intensive case management by:

How will you do this?

  • Ensure that the requirements of the program and expectation to be actively engaged in seeking work or actively preparing for seeking work is understood by the participant
  • Identify and coordinate delivery of assistance for participants that will improve their employment and education prospects – through building self-esteem, facilitating access to non-vocational interventions and access to activities at the site and job matching
  • Positively impact on participants by assisting them into sustainable employment. Provide Post Placement Support to ensure employment and education sustainability
  • Develop and maintain relationships with community and local support organisations to ensure a holistic case management approach
  • Review Plans on a regular basis to ensure all activities and job search requirements are current and compliant
  • Document all mutual obligations in the Government IT system, and case notes in 3rd party software
  • Ensure compliance with the TtW 2015-2022 Deed, all supporting Guidelines, the Service Guarantee and the Service Delivery Plan
  • Ensure that all KPIs are met

What you need to be successful in this role:

Essential -

  • Understanding of working with people with complex social and employment barriers
  • Demonstrated ability to effectively communicate and engage with jobseekers from diverse cultural backgrounds
  • Demonstrated ability to effectively facilitate small groups
  • A proven track record of achieving performance targets
  • Experience in working in a contractually compliant (or similar) environment
  • Proficient IT and administration skills
  • Highly developed computer skills with proficiency in Microsoft Office applications, particularly, Word and Excel
  • Ability to work independently and in a team environment
  • Demonstrated ability to deliver excellent customer service
  • Queensland Driver’s License / C Class 
  • Possession of, or willingness to obtain, NDIS Worker Screening Card, Working with Children (Blue Card), National Police Check (AFP)

Desirable –

  • Experience in case managing young people aged 15-24
  • Certificate IV in Employment Services

About the offer: 

  • Great work/life balance with a rostered day off every fortnight
  • Salary packaging up to $15,900 per year
  • Birthday bonus day off
  • Paid 2 hours per month to donate to a worthy cause of your choice

About you:

To succeed in this role you will need:

  • Strong communication skills
  • Ability to work in a busy environment
  • A sense of humour
  • A fun and bright personality
  • Attention to detail
  • Demonstrated ability to network across multiple industries

Tell us about why you are a fit with the position in your cover letter and include your resume.

IMPACT supports the principles and practice of workplace equity and diversity. Selection for all vacancies is made on the basis of merit. We believe that diversity in our community makes us stronger and we provide equal opportunity to all.


Download the full Position Description HERE

To apply for this position on seek, please CLICK HERE