Feedback: Complaints and Appeals AT IMPACT Community Services, we're always trying to improve the experience for our clients and visitors, but we know things don't always go the way they should. Here you can find information about how you can raise an issue with us, how it will be resolved and what to do if you're still not satisfied. IMPACT has a Complaints & Appeals: Clients & Visitors policy. Any visitor or client who experiences unacceptable behaviour is encouraged to report it. By giving us as much information as possible, you'll be helping us to resolve things faster.