Thank you for visiting our Complaints and Appeals form.
The Complaints and Appeals Procedure has been established to:
• Reassure clients and visitors that any disputes or grievances will be taken seriously and handled professionally and confidentially to achieve a satisfactory and timely resolution
• Ensure that potential complainants have a clear understanding of the steps involved in IMPACT Community Services Complaints and Appeals procedure
• Ensure satisfactory and timely local resolution of issues with advocacy, conciliation and mediation services used where necessary
• Provide clients and visitors with contact details of public, independent authorities who may assist in the event a dispute or grievance is not able to be resolved locally
Please fill out the form with as much detail as you can provide and we will forward this to the relevant department to be actioned as soon as possible.