IMPACT Community Health Service offers a range of means whereby clients can gain benefit from access to services and health aids.

Community Access Program

The Community Access Program aims to improve the efficiency, effectiveness and coordination of primary health care services for clients, particularly those at risk of poor health outcomes. 

Similar to the Nurse Navigator system used within public hospitals, the Community Access Nurse can provide a central point of contact for clients to assist them to coordinate their access to health services.  This is achieved through:

  • Educating clients to better understand their health conditions;
  • Coaching to enable self-management and active participation in decisions regarding their care;
  • Assistance with referrals to health professionals and organisations;
  • Assistance accessing aids and equipment to assist recovery and independence; and
  • Assistance coordinating their treatments and follow-ups.

The Community Access Nurse aims to assist those individuals within the Discovery Coast region who:

  • Have complex health conditions/needs;
  • Have multiple re-presentations into the health system; and
  • Are at risk of poor health outcomes.

We welcome referrals from hospitals, health professionals and general practitioners, clients may also self-refer.


Our Telehealth Program allows clients to link with their health care providers via electronic information and telecommunication technologies, creating an accessible way to communicate with specialists without having to travel long distances.  This can be done via Queensland Health Telehealth, Skype or Ehab facilities.

The program is open to clients of all ages, who have arrangements with their treating specialists and providers.

Your treating specialist will be required to request Telehealth/Skype services from ICHS.

Patient Travel Subsidy Scheme Support

The Patient Travel Subsidy Scheme (PTSS) provides financial assistance for eligible patients to access specialist medical services not available locally. 

The Wide Bay Hospital and Health Service (WBHHS) recognises Impact Community Health Service at Agnes Water as the closest designated public health care facility for locals.

Our staff can assist with you completing and lodging your PTSS claim.

Loan Equipment Hire

Our Mobility Aid and Medical Equipment Loan Hire program allows clients short-term access to a variety of health and mobility equipment including:

  • Wheelchairs;
  • Four wheelie-walkers;
  • Shower chairs/stools;
  • Blood pressure monitors; and
  • Glucometers.

My Aged Care Navigation

Our Community Nurses can assist individuals and their families to access and navigate My Aged Care services.

We can support you and your family during the registration, assessment process and with access to service providers.

NDIS Navigation

Our clinical staff can assist individuals and their families to access and navigate NDIS services.

We can support you and your family during the registration, assessment process and access to service providers.

Visiting Services

Shore Care Medical Centre is co-located on the IMPACT Community Health Service's premises offering General Practitioner services. 

We also have a range of visiting services that supply a mix of private and public services. Call our office or visit our Facebook page to find out more about how to access these services.

The Wide Bay Hospital and Health Service also provides visiting services from our premises available by referral from hospital or hospital specialist clinics:

  • Physio
  • Community Mental Health
  • Chronic Disease Psychology (GP or Nurse referral)