Reports & Downloads

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Annual Reports

2018-19 Annual Report
2017-18 Annual Report
- Part 1
- Part 2
2016-17 Annual Report
2015-16 Annual Report
2014-15 Annual Report

Other Reports

VET Quality Framework audit report

Other Downloads

Resources

Employee Assistance Program

Latest

Caring for her siblings gave Reeanna a head start in disability course

Reeanna Luxton has always been passionate about helping people with disabilities and now she is bringing her expertise to those who need it. Thanks to recommendations from friends, Reeanna recently completed the CHC33015 Certificate III in Individual Support (Disability) at IMPACT Community Services (RTO Code 0115) and is now working her dream job.
Awkward Conversations: I've been struggling lately to see the point in living

Welcome to the latest instalment in our Awkward Conversations series. Awkward Conversations is an IMPACT Community Services' initiative where we explore some of the challenging issues happening in homes across the region. Today we look at a mental health scenario and the thought that can sometimes cross our minds: "What's the point?"
Making an IMPACT during COVID: Five lives we've changed for the better

IMPACT Community Services is in the business of improving the lives of people in the Bundaberg community. We are change-makers, forward thinkers and here to support people in need. Here are five people whose lives have been changed for the better thanks to a partnership with the dedicated support workers and trainers who work at IMPACT.
It isn't weak to speak: R U OK?

Today, R U OK? Day and World Suicide Prevention Day both fall within Child Protection Week. Here at IMPACT Community Services we thought it fitting to speak with our Intensive Family Support unit to identify when someone might need assistance and how they can go about seeking that help.

How IMPACT nurse is coping with COVID-19 after having first baby

IMPACT community nurse shares her experience having her a baby in these COVID-19 times. Emma Krampera says the support from her "work family" has been amazing and comforting as she deals with the COVID-19 enforced restrictions.
IMPACT staff help couple who lost $500

WORKERS at IMPACT Community Service’s Material Recycling Centre and Bundaberg Regional Council officers have come to the aid of a distraught retired couple who thought they’d lost $500. The money was placed in an old phone book for “safekeeping”. However, the book was later put into the recycling bin with the couple realising what had happened after their bin had been collected.
Accessibility
IMPACT's Sharmaine adjusts to new normal working from home

Sharmaine Gernhoefer has noticed a few advantages to working from home, one of which is the absence of distractions of a normal office environment. People walking in and out, phone conversations taking place at the next table and staff members talking to each other were all part of normal life for the IMPACT Community Services’ family mental health support worker. But not these days.
Tammy brings colour to world of volunteering

Tammy Bentley is bringing life and colour to elderly residents in IMPACT’s Community Visitors Scheme (CVS) through her talents as a colourist.
Marina shares recipe to a healthier you through COVID-19

IMPACT Community Health Service launches new health program for Discovery Coast residents during COVID-19. Engage in U will help get people moving and eating well.
EXPLAINED: How to work on your employability skills while stuck at home

A team leader at IMPACT Community Services who supports young people who are out of work has shared her key messages to help those struggling through COVID-19. IMPACT’s Transition to Work Leader Laura Bray said there was a range of things people could do to work on their employability skills at home.
IMPACT nurse keeps busy dealing with flu vaccination demand

Australians are being urged to get their flu vaccination as soon as possible to reduce the risk of a dangerous double up of influenza and coronavirus. The vaccination message is hitting home on the Discovery Coast where IMPACT Community Health Service nurse Pip Burton has flat out keeping up with demand.
Get Set for Work: Tiana overcomes setback to land job

Tiana Paulsen wanted to be a good role model for her daughter by getting a good job, and IMPACT's Get Set For Work program helped her do just that.
IMPACT's volunteers open up virtual new world of adventure

IMPACT's CVS program has several sets of virtual reality goggles that can give residents access to a world of amazing experiences, including National Geographic footage of such adventures as sailing down the Nile, a trip to space, and sailing through Antarctica.