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Surprising Stories

Engaging Employers

Gaining industry insight and hands-on experience is a good head start for any job seeker, so when IMPACT’s employment team organised an activity at Penny Lane Gardens to meet owners Liz and Joe Conroy there was no lack of participants ready to learn.

“The Employer Engagement visits we’ve been organising have been invaluable for job seekers,” said Employment Account Manager Grant Rogers. “A recent visit to Penny Lane Gardens offered a fantastic insight into the hospitality industry. Job seekers were able to meet and discuss face-to-face with owners Joe and Liz and learn a lot about what is expected of an employee in the kitchen and in front of customers.”

More than 15 job seekers took part on the day. They were split into two groups for discussions and to learn in areas of kitchen preparation, policies and procedures, point of sale systems, customer service and front of house. At the end of the day they were all able to enjoy a meal together and a casual get together.

IMPACT’s Certificate III Hospitality class also attended. Hospitality trainer Jeff Messitt said it was a great initiative. “The students were exposed to industry insight that will help them in future job prospects. It was a brilliant activity for networking and getting hands-on experience.”

The IMPACT Employment team is looking for any employers who may like to host an engagement visit and showcase their industry to budding employees, please contact Grant at IMPACT on 4153 4233

Working Partnerships

IMPACT thrives on a holistic approach to deliver our programs of support, training and employment; and to help establish this we like to develop local partnerships.

Our newest membership is with the Bundaberg Fruit & Vegetable Growers where we hope to strengthen both sides of our network.

Deneita Fewquandie is IMPACT’s Employment Services Manager, “Teaming up is a great way to strengthen our working relationships with local farmers. We hope to help meet the needs of their workforce through our employment services and build on the local employment perspective. We have an agricultural employment specialist who understands the needs of farmers.”

Bundaberg Fruit and Vegetable Growers is a not-for-profit co-operative that supports local growers. Through our membership we are essentially supporting an industry that is worth over $550 million at the farm gate. The industry is one of the largest employer groups in the region and is an economic driver for Bundaberg and surrounding regions.

If you’re a local business that needs recruitment support please contact Mel, our Workforce Solutions Consultant for the agriculture industry. She can fill you in on all that is available with regards to training and upskilling your staff and explaining the wage subsidies that are available.

All you have to do is ask, call Mel on 4153 4233 today or email

Pathology Pathway

Twelve students, six of them from IMPACT, are now well equipped with improved skills, new confidence and an opportunity of employment in an area many would not consider an option.

Through a training partnership with LTT (Leading Technical Training) and QML Pathology 12 indigenous students recently graduated with a Certificate II in Community Services and a Certificate III in Pathology, which provides them with a pathway to being employed as phlebotomists; someone who is trained to draw blood from a patient for clinical or medical testing, transfusions, donations, or research.

IMPACT jobactive participant Tahlia said she is now very much looking forward to her future employment in the health industry. “I am really excited,” she said. “I recently moved to Bundaberg and have always had an interest in the health industry as a place to work. I was put forward for this course by my employment worker at IMPACT and they’ve been an amazing support. They’ve also helped with mentoring and personal issues.”

Pathology trainer Sarah Clark from LTT said the students are now industry ready. “All the students have worked hard, I’m very proud of them. The medical terminology was quite daunting for them all but they have so much more confidence now. It is a revolving door of employment opportunities in pathology so I really believe there will be positive outcomes following this course.”

Grant from Look Now Training (the registered training organisation delivering the course) said, “IMPACT has been great, they really care about their candidates and continue a close relationship throughout their employment activities.”

This program is the first of its kind in Queensland to address an identified regional shortage of culturally appropriate health support. The six IMPACT students are now engaged in work placement and hope to receive employment outcomes in the very near future.

December 2015

Employment outcomes made easy             

Aaron McGrath had specific expectations he needed met when he came to IMPACT to help him find staff for his Professional Handyman business, but this posed no trouble for the employment team. IMPACT’s Workforce Solutions Consultant Darren Morgan set to work and in no time had a shortlist of potential applications.

“I would like to thank the team at IMPACT for assisting me in my recent search for that perfect employee for my handyman business,” Aaron said.

“IMPACT staff helped me find not just one, but two great candidates to fill handymen positions. They put in many hours of ground work, identifying a special person to fit with me and my business, and also helped me throughout the interviewing process.

“I now have two employees that I am extremely happy with, and that have really added substantial value to my business.

“One part I truly valued was their willingness to accommodate my detailed selection criteria and boldness to pose alternatives. IMPACT’s advice really helped me choose the right employee. I found the whole experience easy and very professional. 

“I would recommend IMPACT Community Services to other businesses who need to find that next employee, that diamond in the rough, that special person that may just be hiding out of plain site,” wrote Aaron McGrath in a recent thank you letter.

The staff Aaron was able to employ were participant’s in the Australian Government’s jobactive initiative. IMPACT is a member of CoAct, Australia’s leading community services network.

(November 2015)

aaron mcgrath AGM 2015

Vicki says it's all thanks to IMPACT - jobactive

"I just want to say a huge thank you to all the wonderful people at IMPACT for your help and support. A huge thanks to Jess for your work with my resumé. What a fantastic job! And Jade, if it was not for your help and support and the boost you gave me every time I came for an appointment, I don't think I would be at the place I am now," said Vicki, a job seeker with IMPACT. Vicki has been engaging with IMPACT's Employment Services on and off over the past few years. However, she recently found herself unemployed and was devastated at losing her last job; she didn't feel like there would be many opportunities for her in future.

With help from the IMPACT's Employment Services team, Vicki has been offered a new job at NEW iMAGE Laundry Services. "Thank you once again from the bottom of my heart for giving me the confidence to just go for it" she said. "I look forward to my new beginnings."

For anyone who has been having trouble finding work, why not try IMPACT. We work one-on-one with each person to make sure they're heading in the right direction. Our jobactive team looks forward to meeting you.