Fiona's learning pathway helps her confront her own challenges Fiona suffers from long-term agoraphobia, bipolar disorder and borderline personality disorder. Despite this she was determined to complete her face-to-face Certificate IV in Mental Health. And with IMPACT’s support she did just that. Fiona gained an amazing amount of insight into her own mental health symptoms during the course and discovered a new way to approach the world. She began treating people like peer work “clients” and she was able to take a step back and avoid triggers by not taking other people’s actions personally. Fiona was also supported to successfully access the National Disability Insurance Scheme (NDIS), and has since returned to the volunteer workforce, as a mental health peer worker, for the first time in over 10 years. IMPACT continues to support Fiona maintain her employment through her NDIS Plan.